PLEASE DO NOT START THE EXAM WITHOUT READING THE QUESTIONS AND ANSWERS HERE!
Dear Participants,
Below you will find answers to the most common questions you may encounter during the exam. If your question is already listed here, please do not send an email. Follow all steps exactly as described. If your problem is not resolved after following the instructions, you may contact us via email. Please include the student ID and full name. ([email protected])
- When you email us, you will automatically receive a reply containing this FAQ.
- If your question is already answered here, you will not receive an additional response.
- If your question is not covered in this FAQ, you will receive a response in due course. Please remember to check your spam or junk folder while you wait.
- Important notice: Please do not send a second email within 30 minutes of sending your first one. (Sending multiple emails will cause a delay in our response.)
- Our social media accounts are not official communication channels.
Exam FAQs
Q1
Can I join the exam using a smartphone or tablet?
You can join the exam, but screen sharing will not work and the camera may block your view of the questions. You may select ‘Continue without screen sharing and camera recording’ in the Qualification Exam. Smartphones and tablets are strictly prohibited during the Final Exam.
Q2
Can I enter the exam at any time on the 29th or 30th of November?
Yes. You can enter the exam at any time during the 48-hour exam period. Don’t forget, you will have only limited duration (60-minutes) once you start the exam.
Q3
Can I register on the exam day?
Yes. For exams with a 24-hour or 48-hour window, you can register and join on the same day.
Q4
I cannot access the homepage or student panel, so I cannot access the exam. What should I do?
Make sure your internet connection is working correctly. If it is working, try logging in again every 15 minutes. International internet traffic may sometimes cause delays.
Q5
I received a ‘Page unresponsive’ message.
This means your device cannot run the exam smoothly. You may use your phone as an external camera or try using another device.
Q6
I cannot activate my camera or screen sharing.
Refresh your browser and reconnect.
Q7
What should I do if questions are not loading, the screen is frozen or I cannot select an answer?
Close all other tabs, leaving only the exam tab open. Refresh your browser and check your internet connection. If needed, switch your internet source (e.g., modem to mobile hotspot). If the issue continues, do not submit the exam, close the browser, and log in again using Incognito/Private Mode.
Q8
I rejoined the exam and the message ‘Continue Here’ appeared. What does it mean?
You opened the exam in another tab or device. Click ‘Continue Here’ and continue without delay.
Q9
I entered the exam and saw less than 60 minutes remaining. Why?
This happens only if you previously clicked the ‘Start Exam’ button. If you are not fully ready, do NOT click ‘Start Exam’. Once the exam begins, the timer cannot be paused or stopped.
Q10
My account shows ‘Participated’, but I did not solve questions or submit the exam. Why?
An exam becomes Participated only in these two cases: You clicked the ‘Start Exam’ button and the 60-minute duration ended or you clicked ‘Submit Exam’ button. The exam cannot become ‘Participated’ by itself.
Q11
The timer is not running and the answer counter is not updating.
This usually happens because of browser auto-translate tools or programs running in the background. Close all such programs before the exam.
Q12
If my device runs out of battery or the power goes out during the exam, will my time decrease or end when I reconnect later?
Yes. The timer continues even if you disconnect. The exam cannot be paused or stopped.
Q13
If I get a tab error, will I lose points?
Typically, 0.5 points are deducted for each tab issue. Minor errors may occur due to camera or screen-sharing settings. The system reviews everyone’s tab-error statistics after the exam. Do not send emails explaining tab errors.
Q14
I did not click ‘Submit Exam’ button, but the exam closed. Are my answers saved?
Yes. Answers are saved every 30 seconds as long as your internet connection is stable. A device shutdown or internet loss will not delete your answers.
Q15
Can I update my grade level during the exam period?
No. Grade level changes are not allowed during the 2-day exam period
Q16
I forgot my password and I am not receiving the verification code.
Check your Spam/Junk folder and make sure your inbox is not full.
Q17
The system does not accept my email or “Forgot Password” is not working.
Make sure you are using the email registered in the MTO database. Check for typing mistakes (extra spaces, wrong letters, Caps Lock).
Q18
When will the results be announced?
Results will be announced 10 days after the exam.